Assistance with EmpowHR
The NFC Contact Center agents provide assistance to authorized Servicing Personnel Office (SPO) representatives who use EmpowHR to process position management, and personnel and payroll actions. EmpowHR assistance also includes resolution of all questions, processing issues and suspense errors encountered by EmpowHR customers, as well as EmpowHR navigational issues and functionality.
EmpowHR authorized SPO representatives listed in TMGT Table 063, Contact Type 01 are authorized to contact the NFC Contact Center on EmpowHR issues. Authorized SPO representatives with Requester Console access may submit incidents with attachments as needed. Any submitted incidents and attachments must adhere to PII data security guidelines.
Employees should contact their agency Human Resources office for all issues related
to EmpowHR Inquiries.
Effective October 1, 2012, authorized SPO representatives can access the NFC Contact Center through the following communication channels:
|Phone:||Call 1-855-NFC4GOV (1-855-632-4468) from 6:00 A.M. to 6:00 P.M. Central Time, Monday through Friday except for Federal holidays. These hours of operation are effective October 7, 2012.|
|Web:||Submit incidents via the Internet using the Requester Console user ID. Users can submit incidents 24 x 7 except for scheduled maintenance periods.|
Callers who are hearing or speech impaired:
Some common EmpowHR questions resolved through the NFC Contact Center include:
- What's the status of my Incident Report (IR)?
- Where can I find EmpowHR User Productivity Kit (UPK) training/ (e-Learning) information?
- How do I resolve my suspense error?
- What is an SQL error?
- Where do I find the meaning of the Personnel Action Request (PAR) transaction statuses?
- How do I process a History Correction Action?