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Financial Shared Services

U.S. Department of Agriculture

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The right fit for your Financial needs. Financial Management Services.

Escalation Process

We also have a documented escalation process that facilitates you receiving communications as soon as possible after an event or situation is known and keeping you posted on a regular frequency so that you know when the situation will be corrected. When issues are identified at the help desk, they are prioritized based on work/business impact. If a high priority issue is identified and escalated, procedures are in place to assign resources for corrective action quickly and keep the end users informed.

Last Updated / Reviewed: October 18, 2020