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Financial Shared Services

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Escalation Process

We also have a documented escalation process that facilitates you receiving communications as soon as possible after an event or situation is known and keeping you posted on a regular frequency so that you know when the situation will be corrected. When issues are identified at the help desk, they are prioritized based on work/business impact. If a high priority issue is identified and escalated, procedures are in place to assign resources for corrective action quickly and keep the end users informed.

Last Updated / Reviewed: March 03, 2023