NOTES 15-02, New Communications Design
Date Published: September 25, 2015
Effective Date: September 25, 2015
Summary
The National Finance Center (NFC) is redesigning our communications to bring you streamlined, easy-to-read content. Over the next several weeks you will begin seeing this new look and feel to our communications which includes a new bulletin format as shown here and a new look for Customer Notifications.
Affected Systems
System |
System Impact |
|---|---|
None |
None |
Implementations
The first implementation will be our new bulletin format as exhibited in this communication. The new bulletin format includes easy-to-scan headings so that you can easily target the information you need, such as what systems are affected and where to access additional resources. We want to ensure that you can quickly pinpoint whether the content of the communication will affect you. Tax bulletins will also be streamlined to provide you with the changes within the first lines of the bulletin under summary. You will now also be able to access the tax formula directly from within the bulletin rather than having to consult an attached document.
The second implementation will be Customer Notifications. You will be receiving much more streamlined customer notifications from NFC all with the same look and feel. Each customer notification will contain a header from the following categories of communication so you can easily identify content type:
- Customer Notification (Standard Communications)
- Financial Services Notifications
- Insurance Notifications
- Security Notifications
- Operations Notifications
- High Alert Notifications
The new customer notifications will also be sent for the first time as HTML-based communications which makes it easier to view in a mobile device. Customer Notifications will no longer require you to click within a message to view the content, the content will be delivered to you directly.
Resources
All bulletins and public Customer Notifications are available online at the NFC Web site.
- To view HR/Payroll bulletins, select the HR/Payroll Client page from the MyNFC menu and click the Publications tab in the center ribbon and from there select the applicable publication category to access the documentation within that category.
- To view customer notifications, select the HR/Payroll Client page from the MyNFC menu and click the View More button under the Recent Hr/Payroll Notifications section.
Inquiries
For questions about NFC processing, authorized Servicing Personnel Office representatives should contact the NFC Contact Center at 1-855-NFC-4GOV (1-855-632-4468) or via the Internet using the Requester Console. For questions about the new bulletin and customer notification design, please contact our Web staff at nfcpubs@usda.gov.