INQUIRY 22-07, Change in Federal Health Benefits Program (FEHB) Open Season Declaration in the Employee Personal Page (EPP)
Published: October 24, 2022
Effective: Pay Period 23, 2022
Summary
If an employee makes a Federal Employees Health Benefits (FEHB) open season change in the Employee Personal Page (EPP) and notifies the Agency that they have changed their mind of the FEHB enrollment code selection made in EPP, the Agency must delete the action from Web-based Entry, Processing, Inquiry, and Correction System (EPIC Web), EmpowHR, or the Agency's Front-End System Interface (FESI).
Implementation
If an employee makes an FEHB open season change in EPP, and decides the change is incorrect or not needed, the employee must notify their Agency of the change.
Agencies must void the open season change in EPIC Web, EmpowHR, or FESI and submit a ServiceNow ticket to inform NFC so that NFC can notify the insurance carrier.
To Submit a Void of FEHB Open Season Change:
- Connect to the NFC Web site.
- Select the link.
- Select .
- Select the
OR
Select the
button for Non-Federated users, to log in to the ServiceNow Customer Service Portal. button for Federated users, to log in to the ServiceNow Customer Service Portal. - Select , under the section. The Service Catalog List is displayed.
- Select
- Select .
- Select .
- Enter the information to void the incorrect FEHB enrollment code.
Resources
Information on the Change in Federal Health Benefits Program (FEHB) Open Season is also available in bulletin HRPAY 22-03, Change in Federal Health Benefits Program (FEHB) Open Season Declaration in the Employee Personal Page (EPP).
Inquiries
For questions about NFC processing, authorized Servicing Personnel Office representatives should contact the NFC Contact Center at ServiceNow Portal for Federated Users and at ServiceNow Portal for Non-Federated Users.
or via the customer service portal at