INQUIRY 20-02, Employee Personal Page - Additional Option Added to the Two-Factor Authentication

Published: April 1, 2020
Effective: Pay Period 06, 2020


The National Finance Center (NFC) is implementing an additional option for the Employee Personal Page’s (EPP) two-factor authentication process. The new option will allow users to elect to receive a pass code via an automated phone call to their registered phone number. This new functionality is an alternative to receiving a pass code via text message or authentication application.

Affected System


System Impact


A Phone Call option has been added on the Two-Factor Authentication page.


To Authenticate Using the New Phone Call Option from the Two-Step Authentication Page:

  1. Select the Phone Call radio button.

    Note: Phone call is available in the U.S. only. If you are outside of the U.S., you must use the Authentication Application option.

  2. Select the Continue button. The Two-Step Authentication page (including the Phone Number field) is displayed.
  3. Enter your phone number in the Phone Number field.
  4. Select the Submit button. The Two-Step Authentication page (including the Verification Code field) is displayed. You will receive an automated phone call providing a verification code.

    Note: If you do not receive the code within 10 minutes, select Resend code.

  5. Enter the verification code provided in the Verification Code field.
  6. Select the Submit button. The My EPP Main Menu page is displayed.

    Note: By selecting the Phone Call option to receive the validation code, each time you log in to your account, a one-time-use code will be sent via an automated phone call to the verified phone number. Enter that code to access your account. Message and data rates may apply.

    To change the selected two-factor authentication option, go to Preferences and select Change Two-Step Authentication.

    Users should contact their cellular carrier if issues arise when attempting to use this option.


For additional information refer to bulletin INQUIRY 19-09, Implementation of Two-Factor Authentication for the Employee Personal Page.

The procedure manual for this application, which is available online at the NFC Web site, is being updated to include the information in this bulletin. To view this procedure, select HR and Payroll Clients from the MyNFC drop-down menu on the NFC Home page. At the HR and Payroll Clients page, select the Publications tab and select the applicable category to access the procedure manual within the category.


For questions about NFC processing, authorized Servicing Personnel Office representatives should contact the NFC Contact Center at 1-855-NFC-4GOV (1-855-632-4468) or via the customer service portal.