Course Outline
Module 1 - ServiceNow Overview
- Ticket Types in ServiceNow
- Roles and Permissions
- PII Violations
Module 2 - ServiceNow Navigation
- Access ServiceNow
- Navigation Banner
- Create a Case
- Open Cases
- Find Answers
Module 3 - Create a Ticket
- Ticket Submission for all categories
- HR and Payroll
- Tax and Benefits
- Client Management
Module 4 - Ticket Management
- Search
- View Status
- Add Comments or Attachments
- Export Cases
- Ticket Delegation
Module 5 - End of Ticket Process
- Dispute Resolution
- Submit Evaluation
Course Information
Prerequisites for this Training Course
Access to ServiceNow is a prerequisite for this course.
Training Course Length
- Classroom length – 2 days
- Webinar length – 2 days
Class Format
This class is currently offered virtually via Microsoft Teams or in person. Class consists of instructor-led lecture, demonstrations, and hands-on exercises for students in an ServiceNow training environment.
Class Dates
- March 17-18, 2026 (In-Person Classroom)
- May 19-20, 2026 (In-Person Classroom)
- September 2-3, 2026 (In-Person Classroom)
- October 20-21, 2026 (In-Person Classroom)
Pricing Information
Cancellation Policy: Note all customer cancellations must be submitted to NFC in writing. NFC reserves the right to cancel classes at any time. View cancellation policy.