DPRS Enrollee Contact Information
DPRS provides a specialized help desk to assist Agencies, FEHB Carriers, eligible separated employees, former spouses of employees, dependents of employees, direct pay annuitants, and dependents of annuitants with enrollment, billing, and collections questions related to Temporary Continuation of Coverage, Spouse Equity, and Direct Pay Accounts. Our knowledgeable staff can assist with the enrollment process, updates, and changes to current enrollments, as well as setting up electronic payment options and researching billing inquiries.
DPRS Assistance
Help Desk Information
- Toll Free Number: 1-800-242-9630
- Hours of Operation: 8:00 a.m. to 4:00 p.m. Central Time, Monday through Friday except for Federal holidays
All Written Inquiries Including Preauthorized Debits:
- Email: nfc.dprs@usda.gov
- Fax: (303)274-3805
Mailing Address:
USDA, National Finance Center
DPRS Billing Unit
P.O. Box 61760
New Orleans, LA 70161-1760
All Payments:
For initial enrollment eligibility please contact your servicing payroll office.
Mailing Address:
USDA, National Finance Center
DPRS Collections
P.O. Box 790341
St. Louis, MO 63179-0341
DPRS Escalation Process
The National Finance Center (NFC) offers a Level 2 Help Desk to all DPRS customers. (GISB) Help Desk staff will assist with DPRS technical processing issues and DPRS system. Any customer may contact the (GISB) Unit Supervisor, or Section Head at any point to elevate his/her issue if they believe their experience is unsatisfactory. To escalate an issue, the customer must first have logged an incident and received a tracking number from the DPRS Help Desk Personnel, which has not been timely and accurately resolved. Any customer may also elevate the issue to the Government Insurance Services Branch Chief, if they have not received satisfactory customer service. Escalations must be presented to Unit and Section Supervisors, with a logged incident tracking number, prior to escalation to the GISB Branch Chief.
For more information on escalating your issue please refer to the DPRS Escalation Process Guide.