Manual Payments Assistance | National Finance Center
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Assistance with Manual Payments

Researching SPPS Web will allow SPOs to directly access information about specific transactions. The use of DOTSE/Manlog has been discontinued.

Payroll/Personnel and EmpowHR authorized SPO representatives must submit a request for NFC for processing manual payments and adjustments by adding the request to SPPS Web Adjustments and then clicking the icon RELEASE TO NFC. Only an ID with access to approve can release to NFC.

NFC will process the request as follows:

The Agency will have immediate access to gross to net computations. SPPS Web does not generate an Earnings & Leave Statement. An NFC-29 updates gross to net computation to PQ32 after the next process of PAYE; this will update the totals on the Earnings & Leave Statement and the W-2.

The Agency must submit a hardcopy package to NFC that includes the AD-343 and the following information:

HR and Payroll Assistance

Help Desk Information

  • Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
  • Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)

ONLY Payroll/Personnel and EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, 06, and 11, are authorized to contact the NFC Contact Center about Manual Payments.

Callers who are hearing or speech impaired:
Federal Relay Services
Online: www.federalip.us
VRS: 1-877-709-5798
TTY: 1-800-877-8339

Last Updated / Reviewed: July 09, 2018