Written Inquiries | National Finance Center
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United States Department of Agriculture

National Finance Center

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Assistance with Written Inquiries:

Contact Information:

HR and Payroll Assistance

Help Desk Information

  • Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
  • Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)

Agencies can submit written inquiries through Remedy Requester Console. Requester Console allows the NFC to provide more detailed reporting and tracking capabilities for written inquiries.

ONLY Payroll/Personnel and EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, 06, and 11, are authorized to contact the NFC Contact Center about Written Inquiries.

Callers who are hearing or speech impaired:
Federal Relay Services
Online: www.federalip.us
VRS: 1-877-709-5798
TTY: 1-800-877-8339

Additional Resources:

Last Updated / Reviewed: July 16, 2018