Assistance with Non-Receipt of Pay
HR and Payroll Assistance
Help Desk Information
- Toll Free Number: 1-855-NFC4GOV (1-855-632-4468)
- Hours of Operation: 6:30 AM to 5:00 PM Central Time, Monday through Friday (except for Federal holidays)
Agency HR offices should first verify that the pay was not issued through the automated payroll system. Please see the Quick Service Requests page for information on verifying whether the automated pay was issued and for processing pay manually.
ONLY Payroll/Personnel and EmpowHR authorized Servicing Personnel Office (SPO) representatives listed in TMGT Table 063, Contact Type 01, 06, and 11, are authorized to contact the NFC Contact Center about Non-Receipt of Pay.
Employees should contact their Agency authorized Human Resources office for all issues related to Non Receipt of Pay.
Callers who are hearing or speech impaired:
Federal Relay Services
Online: Telecommunications Relay Services (TRS)