Contact your Customer Liaison
For assistance, please contact the Client Management Branch at: client.management@usda.gov.
Alternatively, Authorized Agency representatives can submit a request in the ServiceNow Customer Service Portal using the following links:
- For Federated Users – https://nfcbsm.servicenowservices.com/
- For Non-Federated Users –
- Designated Agency POCs, Servicing Personnel Officers, Benefits Processing Officers, Security Officers and OPM Customers: https://nfcbsm.servicenowservices.com/csm
- HRMS Customers: https://nfcbsm.servicenowservices.com/sp_ess