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National Finance Center

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Customer Notifications

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Retroactive Pay Increase Pay Period 19 – Posted to Employee Personal Page (EPP)
October 10, 2019 - 4:30 p.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements, providing employees with information on the 2019 Retro Pay Increase.
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Time and Attendance
October 9, 2019 - 3:08 p.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is critical to ensuring a successful payroll processing cycle. All T&A(s) should be validated, certified and transmitted by close of business on the Tuesday following the end of the bi-weekly pay period.
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Update: Processing of the September 2019, Monthly SF-224 Report
October 4, 2019 - 3:57 p.m.
This is an update to the notification dated October 4, 2019, processing of the monthly SF-224 bulk file; the National Finance Center (NFC) is informing its customer Agencies that the transmission of the SF-224 bulk file has completed.
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NFC's Columbus Day Holiday Schedule
October 3, 2019 - 3:27 p.m.
In observance of the Columbus Day holiday, the National Finance Center (NFC) will be closed on Monday, October 14, 2019, including the NFC Contact Center. All NFC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled.
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Announcing Upcoming EPIC Training
September 26, 2019 - 8:30 a.m.
The National Finance Center’s (NFC) Training and Communications Branch (TCB) is now accepting enrollment for the instructor-led Document Entry, Processing, Inquiry and Correction System (EPIC) training course.
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Personal Benefits Statements Unavailable on EPP
September 20, 2019 - 1:19 p.m.
This notification is to inform our customers that the 2019 Personal Benefits Statements will be temporarily unavailable on the Employee Personal Page beginning Monday, September 23, 2019, at 8:00 p.m. until Tuesday, September 24, 2019, at 6:00 a.m. central standard time.
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Net Salary Payment Dates for Calendar Year 2020
September 16, 2019 - 11:30 a.m.
The schedule below is provided to inform customers of the number of paychecks that will be received in Calendar Year (CY) 2020. The schedule also indicates the dates that the Direct Deposit net salary payment will post to personal bank accounts, and dates when paper paychecks will be mailed each pay period.
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Retroactive Pay Increase Pay Period 17 – Posted to Employee Personal Page (EPP)
September 10, 2019 - 4:24 p.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements, providing employees with information on the 2019 Retro Pay Increase. Below is a copy of the information provided to employees.
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Update: EPP System Maintenance
September 10, 2019 - 10:40 a.m.
This is an update to the Customer Notification issued on September 5, 2019. The National Finance Center (NFC) will perform system maintenance to the Employee Personal Page (EPP) on Tuesday, September 10, 2019, from 12:00 p.m. until 2:00 p.m. Central Standard Time. There is no action required on the part of the customers.
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NFC Contact Center Limited Service
September 5, 2019 - 2:47 p.m.
This notification is to inform all customers that due to an all employee meeting, the National Finance Center’s (NFC) Contact Center (NCC) (excluding the GISB Help Desk, which services DPRS, TIPS, and CLER) will have limited service on Tuesday, September 10, 2019, from 9:00 a.m. to 11:30 a.m. CT.
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EPP System Maintenance
September 5, 2019 - 2:00 p.m.
The National Finance Center (NFC) will perform system maintenance to the Employee Personal Page (EPP) on Tuesday, September 10, 2019, from 3:00 p.m. until 6:00 p.m. Central Standard Time. There is no action required on the part of the customers.
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Labor Day Holiday
August 28, 2019 - 4:05 p.m.
In observance of the Labor Day holiday, our offices will be closed on Monday, September 2, 2019, including the National Finance Center (NFC) Contact Center. All NFC applications will remain available during the holiday and payroll/personnel processing will continue as normally scheduled.
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Update – NFC Contact Center - Limited Services – Phone System Issues Resolved
August 28, 2019 - 2:04 p.m.
This is a follow up to the notification dated Monday, August 26, 2019, stating that the National Finance Center (NFC) is experiencing phone system issues. The phone system issues have been resolved.
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Retroactive Pay Increase Pay Period 16 – Posted to Employee Personal Page (EPP)
August 27, 2019 - 1:52 p.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements.
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Insight System Maintenance
August 27, 2019 - 12:32 p.m.
Due to system maintenance, Insight will be unavailable from Thursday, August 29, 2019, 8:00 a.m. central standard time (CST) until 12:30 p.m. CST.
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NFC Contact Center - Limited Services – Phone System Issues Update
August 27, 2019 - 11:06 a.m.
This is a follow up to the notification dated Monday August 26, 2019, stating that the National Finance Center (NFC) is experiencing phone system issues. The NFC technical team is continuing to work to resolve the phone system issues. Due to these issues, customers may experience extended hold times when attempting to contact all NFC service desks including the NFC Contact Center (NCC) and the Government Insurance Services Branch (GISB) Help Desk. Updates will be provided to customers as they are available.
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Time and Attendance
August 27, 2019 - 7:45 a.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is critical to ensuring a successful payroll processing cycle. All T&A(s) should be validated, certified and transmitted by close of business on the Tuesday following the end of the bi-weekly pay period.
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NFC Contact Center - Limited Services – Phone System Issues
August 26, 2019 - 4:08 p.m.
This notification is to inform all customers that the National Finance Center (NFC) is experiencing phone system issues, which impacts all customers attempting to call NFC.
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Retroactive Pay Increase Pay Period 15 – Posted to Employee Personal Page (EPP)
August 15, 2019 - 1:32 p.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements, providing employees with information on the 2019 Retro Pay Increase.
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Time and Attendance
August 13, 2019 - 12:07 p.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is very important since it impacts the employee’s pay. All T&A(s) should be validated, certified and transmitted by close of business on the Tuesday following the end of the bi-weekly pay period.
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EPP System Maintenance
July 30, 2019 - 1:06 p.m.
The National Finance Center (NFC) will perform system maintenance to the Employee Personal Page (EPP) on Wednesday, July 31, 2019, from 3:00 p.m. until 5:00 p.m. Central Standard Time. There is no action required on the part of the customers.
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Time and Attendance
July 30, 2019 - 12:21 p.m.
This notice serves as a reminder to all Agencies of the requirement for the submission of Time and Attendance (T&A) data. Timely receipt of T&A(s) by the National Finance Center (NFC) is very important since it impacts the employee’s pay. All T&A(s) must be validated, certified, and transmitted by close of business on the Tuesday following the end of the bi-weekly pay period.
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Retroactive Pay Increase Pay Period 14 – Posted to Employee Personal Page (EPP)
July 29, 2019 - 1:28 p.m.
The National Finance Center (NFC) is notifying our Customer Agencies that a document has been added to the Employee Personal Page (EPP) under News and Announcements.
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Last Updated / Reviewed: May 06, 2019